Ottawa International Airport Arrivals (YOW)

Flight Arrivals at Ottawa International Airport

Upon arrival at Ottawa Macdonald-Cartier International Airport (YOW), please make sure to retrieve your luggage and other personal belongings at the designated Baggage Claim area.

When at the airport, keep your personal belongings with you at all times. In the case of missing baggage, passengers may approach the nearest Airport Information Desk for further assistance.

You can also leave a message with the passenger’s full name, email, phone number, and a brief description of the lost item(s).

Airport Lost and Found Phone: +1 613-248-2054.

Note: The airport will keep all items for some time. After said period, the property will be deemed abandoned.

Wi-Fi at Ottawa International Airport

The airport provides free wireless internet service throughout the airport.

Transfer Services at Ottawa International Airport

Services from Ottawa Macdonald-Cartier International Airport (YOW), including rental cars, taxis, rideshares, shuttles, and public buses are at the Ground Transportation Center.

Planning your transfer options before hitting the road will give you peace of mind in Canada. Before leaving your home, know what items are allowed in your carry-on bag, what you can pack in your checked baggage, and what items are prohibited.

For the convenience and direction of the riding public, passengers may approach the Airport Information Desk for transport assistance anytime.

Finally, travelers should only transact at the airport counters and other legitimate establishments for their safety.

Rental Car Services at Ottawa International Airport

The car rental center is on Level 1 (P1) of the Parkade Parking. Please follow overhead signs at the facility after collecting your luggage in the Baggage Claim area. See and compare all rental car companies at Ottawa Airport.

Ride Shares at Ottawa International Airport

The designated pick-up area is on the roadway in front of the terminal building.

Passengers can reserve rideshare by downloading the company’s app on their smartphone and coordinating directly with their driver. They can also request a ride a few days before their flight to avoid the inconvenience.

Ridesharing apps should let users verify the identity of drivers by checking out their faces, license plates, and vehicle colors.

Taxis at Ottawa International Airport

Taxis to downtown Ottawa cost approximately $34.00. They are at the taxi ranks outside of the terminal.

If you need to travel outside the city area, please consult your driver for rates. It is customary to give the driver a tip (15-20% of the fare) for good service.

Keep a record of the cab company, vehicle number, and the driver's name when traveling to and from the airport, just in case you leave something behind. More details about taxis to and from Ottawa Airport.

Trains at Ottawa International Airport

There is no train station at the airport. There are airport buses (Bus Route 97) for connections to the city’s light rail system, also known as O-Train. See more information about O-Train services in Ottawa.

Fare: Bus tickets are $1.30, and O-Train tickets cost $2.85.

Buses at Ottawa International Airport

Ottawa is accessible from the airport via Bus Route 97 and departs from the platform near the Arrivals Hall. It runs from the airport Arrival Area to downtown Ottawa, providing connections to O-Train.

Bus tickets cost $1.30, and O-Train tickets cost $2.85. More information about buses to and from Ottawa Airport.

Hotel Shuttle Services at Ottawa International Airport

Many hotels in Ottawa provide shuttle services. Passengers may confirm with their local hotel if this is available at their accommodation. Shuttles pick up passengers at the Airport Ground Transportation Center.

Parking at Ottawa International Airport

The airport provides safe and comfortable parking spaces for your vehicle at any time. It is open 24/7. More information about short and long term parking at Ottawa Airport.

Other Services at Ottawa International Airport

ATMs at Ottawa International Airport

Here are some locations of ATM cash machines at the airport:

• Pre-security, Level 1, Open 24 hours a day
• Pre-security, Level 1, Royal Bank, Open 24 hours a day
• Pre-security, Level 3, Open 24 hours a day
• Post-security (Canada/International), Level 2, Open 24 hours a day

Currency Exchange at Ottawa International Airport

The Foreign Exchange Desks is outside Canada Customs and Immigration on Level One and across from the US check-in counters in Level Three.

Nursing Stations at Ottawa International Airport

The airport provides facilities for nursing mothers at the following locations:

• Pre-security, Level 1, Open 24 hours a day
• Post-security, (U.S.), Level 2, Open 24 hours a day
• Post-security, (Canada/International), Level 2, Gate 14 and Gate 18, Open 24 hours a day

Restrooms at Ottawa International Airport

There are many accessible and regular restrooms at the airport.

Food and Beverages at Ottawa International Airport

There are food and beverages shops throughout the airport terminals. Most food concessions operate on varying schedules.

Shopping at Ottawa International Airport

Travelers arriving at the facility have a wide range of shopping options to choose from, including gift stores and newsagents, as well as music, clothing, and jewelry stores.

Smoking at Ottawa International Airport

There are no smoking areas inside the terminal building. Smoking is only permitted in designated areas outside the building. Please follow smoking regulations at the facility.

Lost and Found Section at Ottawa International Airport

For items lost on the aircraft or at the gate area, please contact the respective airlines lost and found.

If you lost an item in any other area at the airport, including the security checkpoints and shuttle buses, please contact the Lost and Found Office at +1 613-248-2054.

The Lost & Found Office at Ottawa Airport can be found at Pre-security level 1, in the Arrivals Hall. Service hours: 24/7.

You can also complete the Lost and Found process at the Information Desk located on the Ground Floor, near Baggage Claim.

When leaving your details for lost items(s), please include your full name, contact details, phone, email, and a description of the item(s).

The airport will keep all lost and found items for a considerable time of at least 30 days. After said period, the property will be deemed abandoned. Please talk to the airport representative at the counter.

Information Desk at Ottawa International Airport

Please approach the Information Counter at the airport lobby for further assistance. For general information, you can call on + 1 613-248-2125.

Pet Relief at Ottawa Macdonald-Cartier International Airport

The airport has a designated animal relief area across the street from the terminal Level 1 along with the Parkade (P1).

Note that animals are not permitted at the airport unless they are in proper pet carriers to assist disabled individuals.

Baggage Claim at Ottawa International Airport

Please retrieve luggage at your designated Baggage Claim area at the Ground Level of the airport. Carts are available to assist passengers with special needs.

In the case of missing items, contact your respective airline or their airline ticket counter. Passengers can also inquire from the Information Desk for further assistance.

Airport Lost and Found Phone: +1 613-248-2054.

When leaving a message, include your name, email, contact phone number, and a brief description of the lost item(s).

Disabled Passengers at Ottawa International Airport

The airport is fully accessible and friendly to passengers with special needs, and wheelchairs are allowed to the gates and aircraft doors.

Additionally, passengers or their representatives may notify the airline, travel agent, ticketing agent, flight attendant, or gate agent when carts, wheelchairs, or medical transportation is needed.